PRE-BUILT, READY-TO-GO, AND COST-EFFECTIVE AI SOLUTIONS.
Use pre-built AI solutions, designed to handle repetitive tasks, streamline workflows, and boost efficiency. No technical expertise required.
Save time, cut errors, and focus on what matters. Explore all templates and find the perfect AI agent to simplify your operations.
Resolve incoming 'Where Is My Order' inquires automatically. Track shipments in real-time and deliver proactive updates.
Speed up scheduling, reduce manual effort, and deliver a frictionless booking experience.
Handle cancellation requests quickly and accurately. Move faster and prevent unnecessary shipments.
Let AI Agents handle returns. Sort requests, enforce policies, and send updates automatically.
Gather key customer profile details and first party data right from the first connection.
Provide real-time, personalized support to shoppers by helping with inspiration, item comparisons, and finding the right size and color.
Get your first agent up and running in no time. Thanks to our native integrations, setup is instant. Your package includes 500 customer session and is built to scale as you grow.
HALO is our powerful AI platform that helps you create smart, action-oriented agents for your business. You can choose from ready-made templates or design custom agents tailored to your needs.
With HALO, your AI agents don’t just respond; they get things done. Automate complex tasks and processes with ease, no coding required.
Start TodayLearn more about HALOYou start with one agent, and before you know it, you will have an entire agentic workforce! Plan ahead and future-proof your AI endeavors with seamless integrations and monitored control.
AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Roel Jansen, our Head of Commerce of our Engagement Platform, on how these AI advancements are transforming customer interactions and enhancing the experience. With Roel's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!
A contemplation on CM.com in the era of AI Agents.
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analyzing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.
Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realize! Discover Agentic AI!
Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-Black Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.
Black Friday 2024 is just around the corner, bringing with it a great opportunity for retailers to maximize their sales. However, standing out in such a competitive event isn’t easy. Consumers expect attractive offers, fast deliveries, and top-notch customer support. In this article, we’ll show you how to simplify the purchasing process during Black Friday, optimizing everything from promotions to logistics and 24/7 customer service. Discover the best strategies to ensure a seamless experience and increase customer loyalty. Don’t fall behind this Black Friday!
Diving deeper into CM.com's CPaaS approach in empowering business users to unlock Communication Excellence - a guest article by Quadrant Knowledge Solutions, a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services.
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
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