Nowadays,customers are in touch with businesses through their favourite chat app. Chat apps offer the possibility to answer questions, comments, but also handle complaints. Communicating via your customers preferred channel requires some help because they are divided over a diversity of channels.
Telegram has 100 million active users and is used to send 15 billion messages daily.
Telegram uses double layered encryption. Server-client encryption is used for cloud chats and the secret chats have an addition client-client layer.
We guarantee the delivery of your message. If there is no internet connection available, an SMS fallback is initiated.
Telegram offers several unique characteristics which we would like to point out. It is well known for being highly secure, but also has the flexibility to share a diversity of rich content. Have a look at other USPs below.
Supports private and public chats with your customers.
It supports rich content like, photos, videos, and more.
You can create large groups to share your messages with.
With Telegram, in combination with other chat apps, you can offer real time support and help customers with online orders. Start increasing sales conversions by reaching out to your customers where they are - the opportunities are endless.
Share product promotions and discount codes with your most loyal customers to make them feel extra appreciated. Start public chats to share news, updates and event information to large groups at once. There are many use cases, but doing marketing is key for most companies. Engage with your customers directly and create meaningful and prosperous relationships.
Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.
There’s only one thing you want as a marketer, and that's grabbing the attention of your customers with your ROI in mind. With a popular platform like WhatsApp Business, the reach and engaging nature of the channel are a great place to start. But how do you truly stretch your marketing budget to see better results? By using data to your advantage!
The holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalised ways. Messaging channels like WhatsApp and SMS can help you create an unforgettable customer experience this Festive Season. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. Learn how to leverage channels will not only enhance customer satisfaction but also drive sales during the busiest time of the year.
There are many different ways to send text messages, and the various names and acronyms may start to feel daunting. In this blog, we'll tell you everything about SMS and MMS.
SMS is one of the oldest messaging services, and the rise of instant messaging apps definitely made a dent in SMS traffic. Contrary to the newer apps with their rich features, SMS is quite basic with; plain text messages, no fluff and a character limit of 160. Regardless, SMS is still one of the most impactful communication channels today. Read all about SMS statistics and its continued value for modern business communication.
Amid the thicket of technology TLAs with 2 in them (B2B, P2P, 2FA,...) is one of the simplest A2P messaging, or “Application-to-Person”. You may not be familiar with the acronym, but it’s probably touched your life several times in the last week alone. Let’s see why A2P remains relevant as a messaging technology today.
WhatsApp and Facebook Messenger are both established messaging channels for customer engagement, but what are the differences? Lets look at what the advantages are of each channel and which situations call for which channel. Let's dive in.
Want to grow your business? Then customer contact is key. Now that everybody and everything is connected to each other via these powerful little computers in our hands, the way you communicate with customers is becoming increasingly important for your success. Read all about how you can use SMS to elevate your customer contact, drive sales and create a loyal customer base.
Are you talking to your customers on WhatsApp? You really should! WhatsApp Business Platform, the business communication platform of one of the most popular messaging channels in the world today, has a wide selection of powerful engagement tools to enhance customer communication and boost sales. And they've added another innovative feature under their belt: WhatsApp Carousel.
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