The AI-powered engagement platform for every business.
From automation to insight — use built-in AI to understand, predict, and act. No code needed, just your goals.
Talk, serve, and sell through messaging, voice, email, and payments. Everything works together in one seamless platform designed to grow with your ambitions.
Protected by top security standards, fully GDPR-compliant, and trusted by industries with the highest regulations worldwide.
Every great relationship starts with understanding. CM.com connects your customer data from every touchpoint — from website visits to support chats and past purchases.
You get a clear, real-time view of who your customers are and what they care about, so you can engage with insight and empathy.
💡 See the full picture of every customer, without data silos.
Create conversational experiences, personalize interactions, and automate customer journeys using real-time data.
At the core is HALO, our Agentic AI engine. You can build your own AI Agents by simply describing what they need to do. No code needed, just natural language. These agents understand context, take initiative, and evolve with every interaction.
✨ From idea to working AI agent — all by using your own words.
Your customers move freely across moments and channels — from a support question to a purchase, from a booking reminder to a personalised offer.
CM.com brings every interaction together into one seamless experience. Wherever the journey starts and wherever it continues, the context stays with it.
AI learns from every step, so each interaction feels more relevant, more helpful, and more natural than the one before.
🔁 Engagement that adapts: across channels, across moments, and with every customer.
Collect and unify customer data in one place. Use real-time insights to create more relevant, personal experiences at every touchpoint.
Connect with customers on any channel (WhatsApp, SMS, RCS and more) using one simple API that keeps the experience consistent.
Build smart AI agents by simply describing what they should do. HALO helps you scale conversations without losing the human touch.
Manage every customer conversation in one inbox. AI helps your team respond faster and more personally across every channel.
Marketing, commerce and service can’t work in isolation. CM.com unites teams, data, and channels to create connected customer journeys — across every touchpoint, in every moment.
Send personal campaigns, real-time updates and offer smooth checkout on every channel.
Automate communication, improve service and stay compliant in every customer interaction.
Support users at scale, automate conversations and onboard faster without losing quality.
Create a seamless experience, share live updates and personalise every step from booking to entry.
Telecom, WhatsApp, Meta & Google integrations
Compliance, ISO, and regulatory excellence
Recognised by Juniper as an industry leader
Intelligent automation across the entire platform
See what smarter engagement looks like
Book your personalized demo and discover how our AI-powered Engagement Platform helps you engage every customer — personally, efficiently and at scale.
Why businesses choose CM.com:
✓ All channels and data in one place for seamless customer journeys
✓ Scalable engagement powered by AI and designed for humans
✓ Trusted by global brands, built for security and compliance
Start building better relationships with the platform made for meaningful moments.
Picture the scene as a customer: we've made the decision that we're going to buy something and we've added it to the cart, but for whatever reason, we don't follow through with the transaction. Sometimes we forget that we've added items to the cart; other times the phone rings just as we're about to click pay and we forget about it. On other occasions, we see something at the last minute that we don't like the look of that makes us think twice about buying.
There’s only one thing you want as a marketer, and that's grabbing the attention of your customers with your ROI in mind. With a popular platform like WhatsApp Business, the reach and engaging nature of the channel are a great place to start. But how do you truly stretch your marketing budget to see better results? By using data to your advantage!
AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Roel Jansen, our Head of Commerce of our Engagement Platform, on how these AI advancements are transforming customer interactions and enhancing the experience. With Roel's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an agentic AI framework. What type of tasks? Pretty much anything you can think of, from analysing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents?
Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realise! Discover agentic AI!
A contemplation on CM.com in the era of AI agents.
As we begin 2025, the customer experience (CX) landscape is moving faster than ever. Significant progress is being made in advancing Generative AI towards Agentic AI, driving efficiencies from service to marketing, Apple has also launched RCS on iOS, leading to new channels to engage customers, and finally, businesses are using automation to meet customers’ demands of personalised interactions and instant responses across every channel.
Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!
The holiday season is right around the corner, and it comes with a golden opportunity to connect with your customers in meaningful and personalised ways. Messaging channels like WhatsApp and SMS can help you create an unforgettable customer experience this Festive Season. Stand out by sending curated offers, support, smart deals and festive cheer directly to the phones of your customers. Learn how to leverage channels will not only enhance customer satisfaction but also drive sales during the busiest time of the year.
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